At Mercado Sales LLC, we want you to be fully satisfied with your purchase. If you are not completely happy, you may return your item under the following conditions:

⏳ Return Period

Returns are accepted within 30 days from the date of delivery.

📦 Return Shipping

  • The buyer is responsible for return shipping costs.
  • Returned items must be shipped back with a valid tracking number.

✅ Condition of Returned Items

  • Items must be returned in the same condition they were received.
  • New items must be returned unused, unopened, and with all original packaging.
  • Used or open-box items must be returned in the exact condition listed in the product description.
  • Items that are damaged, altered, or missing parts may not qualify for a refund.

💲 Refunds

  • Refunds will be issued to the original payment method once the returned item is received and inspected.
  • Original shipping costs are non-refundable (except in cases where the return is due to our error).

🚫 Non-Returnable Items

  • For hygiene and safety reasons, certain items (e.g., personal care products, opened electronics, food items) may not be eligible for return.
  • Any product specifically marked as “Final Sale” or “Not Returnable” in the listing cannot be returned.

Contact Us for Returns

To initiate a return, please contact us at:
✉ support@mercadosales.com

We will provide you with return instructions and the return shipping address.

Effective Date: August 10, 2026

General Policy

Mercado Sales LLC offers products owned by Mercado Sales and products listed by independent sellers. This policy is designed to balance the rights of buyers and sellers while maintaining a fair and secure marketplace.

Sellers must accurately describe each item’s brand, model, condition, size, materials, identifying details, included accessories, defects, alterations, and signs of use.

If an item is materially different from its listing, damaged during shipment, incorrect, or suspected to be counterfeit, the buyer may submit a return request.

Buyer Protection and return eligibility are subject to this policy, our Terms of Service, Marketplace Guidelines, and other applicable Mercado Sales policies.

Return Request Deadline

A buyer must submit an eligible return request within 72 hours after carrier-confirmed delivery and before accepting, rating, or otherwise completing the transaction.

Submitting an authorized return request pauses completion of the transaction while Mercado Sales reviews the claim.

An ordinary email or message may not automatically pause the transaction unless Mercado Sales confirms that a claim was opened. Contact support immediately if the return-request option is unavailable.

If the buyer accepts or rates the order, or no eligible claim is opened within 72 hours of confirmed delivery, the transaction will generally be completed and the seller’s eligible proceeds released.

Eligible Return Reasons

A return may be approved when:

  • The item is materially different from its title, description, photographs, or disclosed condition;
  • The wrong item was delivered;
  • The item arrived with significant shipping damage;
  • An important component identified as included is missing;
  • The quantity received is materially different from the order;
  • The item is counterfeit or materially misrepresented as authentic;
  • The item is prohibited from sale; or
  • Another material listing or fulfillment error occurred.

Minor differences that do not affect the item’s identity, value, safety, or intended function may not qualify.

Reasons That Generally Do Not Qualify

A seller is generally not required to accept a return for:

  • Buyer’s remorse or a change of mind;
  • Incorrect fit or size when the listing information was accurate;
  • The buyer no longer liking the color, style, or design;
  • Finding the same or a similar item elsewhere;
  • Carrier or weather delays while the package remains in transit;
  • Compatibility issues not caused by inaccurate listing information;
  • Minor cosmetic imperfections or packaging wear disclosed or clearly visible in the listing;
  • Odor, pet hair, smoke exposure, or cleanliness concerns that were disclosed or not discussed before purchase;
  • Damage caused after delivery;
  • An item the buyer used, wore, washed, repaired, altered, or improperly handled; or
  • A transaction completed or paid for outside Mercado Sales.

A significant undisclosed odor, contamination, damage, or condition issue may qualify when it materially differs from the listing.

Mercado Sales or an independent seller may voluntarily approve a return for a nonqualifying reason but is not required to do so unless applicable law provides otherwise.

Evidence Required

A buyer requesting a return must provide:

  • The order number;
  • A clear explanation of the problem;
  • Photographs of the complete item;
  • Close-up photographs of the reported issue;
  • Photographs of the exterior package;
  • Photographs of the shipping label;
  • Photographs of the internal packaging; and
  • Serial numbers, style numbers, date codes, accessories, or other identifying details when applicable.

Mercado Sales may request additional information. Requested evidence must generally be provided within 24 hours after the request, unless additional time is approved.

Keep the item and all packaging while the request is reviewed. Do not use, wash, repair, alter, resell, discard, or return the item without authorization.

Return Review

Mercado Sales may review:

  • The original listing and photographs;
  • Buyer and seller messages;
  • Payment and order records;
  • USPS, UPS, or FedEx tracking;
  • Carrier acceptance and delivery information;
  • Package weight and dimensions;
  • Serial numbers and identifying details;
  • Evidence submitted by the buyer and seller; and
  • Relevant transaction or account history.

Mercado Sales may approve, deny, or request additional evidence for a return. Approval is based on the available evidence, this policy, other Mercado Sales policies, and applicable law.

Return Shipping Costs

Mercado Sales does not currently provide, sell, or issue prepaid shipping labels.

When a return is approved, Mercado Sales will specify which party is responsible for reasonable standard return-shipping costs.

Items Sold Directly by Mercado Sales

When an approved return results from a materially inaccurate listing, incorrect item, shipping damage, counterfeit concern, or another Mercado Sales error, Mercado Sales will ordinarily be responsible for reasonable standard return-shipping costs.

For a voluntary return accepted for a nonqualifying reason, the buyer may be responsible for return shipping and any original nonrefundable shipping charges.

Items Sold by Independent Sellers

When an approved return results from a materially inaccurate listing, wrong item, counterfeit item, seller-caused problem, or another eligible Buyer Protection reason, the responsible independent seller will ordinarily be responsible for reasonable standard return-shipping costs.

For a voluntary return accepted for buyer’s remorse, fit, preference, or another nonqualifying reason, the buyer will ordinarily be responsible for return shipping.

The buyer may be required to purchase a tracked USPS, UPS, or FedEx return label and submit the receipt for approved reimbursement. Do not purchase expedited, unusually expensive, or unauthorized shipping services.

Return Authorization and Instructions

Do not return an item until Mercado Sales provides written authorization.

Return instructions will identify:

  • The authorized return address;
  • The approved carrier;
  • The shipping deadline;
  • Tracking requirements;
  • Packaging requirements;
  • Insurance or signature requirements, when applicable; and
  • Responsibility for return-shipping costs.

An independently shipped or refused package may not qualify for a refund.

Return Shipping Deadline

Unless the approval states otherwise, the buyer must give the package to the authorized USPS, UPS, or FedEx carrier within three calendar days after all return instructions and required shipping arrangements are provided.

The return must:

  • Use the authorized carrier and service;
  • Include valid tracking;
  • Show a timely carrier acceptance scan;
  • Be sent to the authorized return address;
  • Contain the correct and complete item; and
  • Include all accessories, tags, documentation, packaging, and components originally received.

Failure to follow the return instructions or shipping deadline may void the return and result in completion of the transaction.

Condition of Returned Items

The item must be returned in substantially the same condition in which it was received.

Unless reasonably necessary to confirm the reported problem, an item must not be:

  • Worn;
  • Washed;
  • Used;
  • Altered;
  • Repaired;
  • Damaged;
  • Missing components;
  • Reset or activation-locked;
  • Separated from its original tags; or
  • Repackaged in a manner that increases the risk of damage.

Manufacturer-sealed items must remain sealed unless the reported defect, damage, incorrect product, or authenticity concern could not reasonably be confirmed without opening the package.

Hygiene and Safety Restrictions

Certain opened or used products may not be returnable for hygiene or safety reasons, including:

  • Undergarments;
  • Swimwear without an intact hygiene liner;
  • Opened cosmetics or beauty products;
  • Earrings and body jewelry;
  • Personal-care products;
  • Consumable products; and
  • Other items that cannot safely be resold.

These restrictions may not apply when the item is defective, damaged, incorrect, counterfeit, prohibited, or otherwise required to be returnable under applicable law.

Unsafe or Hazardous Items

Do not return an item that is leaking, contaminated, severely damaged, recalled, hazardous, or unsafe to ship.

Contact Mercado Sales for instructions. Mercado Sales may approve a refund without physical return when shipping would violate carrier requirements or create an unreasonable safety risk.

Do not discard an unsafe item until Mercado Sales confirms what action to take, unless emergency or legal requirements demand immediate disposal.

Refund Amount

After an approved return is completed and confirmed, an eligible Buyer Protection refund may include:

  • The item price;
  • Original buyer-paid standard shipping;
  • The Buyer Protection fee; and
  • Applicable sales tax.

Optional expedited shipping, unauthorized return expenses, third-party charges, or services already used may be excluded unless Mercado Sales approves them or applicable law requires otherwise.

For a voluntary return unrelated to an eligible Buyer Protection claim, original shipping and other service charges may be nonrefundable.

Refund Method and Timing

Approved refunds are generally issued to the original payment method within 14 calendar days after Mercado Sales confirms completion of the return.

The buyer’s bank or payment provider may require additional processing time.

A refund may be issued as Mercado Sales account credit only when:

  • The buyer expressly agrees;
  • The original payment method cannot accept the refund; or
  • Another legally permitted reason applies.

Any expiration date or restriction affecting account credit will be disclosed before the buyer accepts it.

Refund Without Return

Mercado Sales may approve a refund without requiring the item to be returned when:

  • The item presents a safety or legal concern;
  • Return shipping would be unreasonable compared with the item’s value;
  • The item is prohibited from shipment;
  • The seller does not provide a valid return address or required shipping arrangement; or
  • Mercado Sales determines that a return is unnecessary.

A refund without return is discretionary unless required by law.

Seller Return Issues

The seller must maintain a valid return address and accept authorized returns.

If a returned item is damaged, incomplete, altered, missing components, counterfeit, or different from the original item, the seller must contact Mercado Sales within 24 hours after carrier-confirmed return delivery and before the return is finalized.

The seller must provide:

  • Photographs of the unopened return package;
  • Photographs of the shipping label;
  • Photographs of the internal packaging;
  • Photographs of the returned item;
  • Serial numbers or identifying details;
  • Original pre-shipment photographs; and
  • A clear explanation of the discrepancy.

The seller must not repair, alter, use, resell, or discard the returned item while Mercado Sales reviews the issue.

Return Lost or Damaged in Transit

The party purchasing the return label is responsible for selecting appropriate tracking, packaging, insurance, and carrier services.

If a return is lost or damaged in transit, Mercado Sales may review tracking, carrier records, packaging evidence, and insurance information to determine the appropriate resolution.

Mercado Sales does not provide automatic Shipping Protection because it does not issue prepaid labels. Carrier insurance claims must be submitted to USPS, UPS, FedEx, or the applicable insurance provider.

Completed Transactions

After a transaction is completed, returns and refunds are generally unavailable except when:

  • Applicable law requires otherwise;
  • Mercado Sales determines that fraud or account compromise occurred;
  • A payment-provider or chargeback process applies; or
  • Mercado Sales approves an exception in writing.

Return and Refund Abuse

Return or refund abuse is prohibited.

Examples include:

  • Submitting false claims or fabricated evidence;
  • Returning a different item;
  • Removing components or accessories;
  • Causing or exaggerating damage;
  • Using an item before returning it;
  • Filing repeated unsupported claims;
  • Manipulating tracking information;
  • Misusing payment disputes or chargebacks; or
  • Coordinating fraudulent transactions.

Abuse may result in denial of a return or refund, account restrictions, suspension, permanent closure, recovery of amounts owed, or legal action.

Contact Mercado Sales

For return, refund, or transaction assistance:

Include the order number and supporting evidence when contacting support.