Effective Date: August 10, 2026

Mercado Sales LLC is committed to providing a safe and reliable marketplace for buyers and sellers. Protecting the community requires everyone to communicate honestly, keep transactions on Mercado Sales, protect account information, and promptly report suspicious activity.

These guidelines apply to products sold directly by Mercado Sales and products offered by independent sellers.

Keep Transactions on Mercado Sales

For your protection:

  • Complete purchases, payments, offers, refunds, and transaction communications through Mercado Sales.
  • Do not send payment by wire transfer, gift card, cryptocurrency, cash-transfer application, check, or another off-platform method.
  • Do not share contact information to move a transaction outside Mercado Sales.
  • Do not rate, accept, or complete an order before receiving and inspecting it.
  • Keep order confirmations, receipts, messages, photographs, and tracking records.
  • Report suspicious listings, messages, payment requests, or account activity immediately.

Transactions completed or paid for outside Mercado Sales are not eligible for Mercado Sales Buyer or Seller Protection.

Protect Your Account

  • Use a long, unique password that you do not use for another account.
  • Consider using a reputable password manager.
  • Enable multifactor authentication when available.
  • Never share your password, verification code, recovery code, or account access with anyone.
  • Do not allow another person, including a minor, to use your account.
  • Sign out when using a shared or public device.
  • Keep your email account, phone, browser, operating system, and security software updated.
  • Review account, order, payout, and payment activity regularly.
  • Change your password immediately if you believe it has been exposed or your account has been accessed without permission.
Mercado Sales will never ask you to send your password or verification code through email, telephone, text message, or marketplace messaging.

Avoid Phishing and Fake Support Messages

Scammers may impersonate Mercado Sales, a buyer, a seller, a carrier, or a payment provider.
Be cautious when a message:
  • Creates urgency or threatens account closure;
  • Requests a password, verification code, banking information, or payment;
  • Asks you to click an unexpected link or download an attachment;
  • Claims that you must pay a fee outside Mercado Sales;
  • Requests remote access to your computer or phone;
  • Offers a refund, prize, or payment that appears unusually generous;
  • Uses a misspelled or unfamiliar website address.
Access your account by entering www.mercadosales.com directly into your browser or using a trusted bookmark. Do not sign in through an unexpected email or text-message link.
If you receive a suspicious message claiming to be from Mercado Sales, do not reply or click anything. Contact Mercado Sales using the information at the end of this page.

Protect Personal and Financial Information

Do not send another user:
  • Your password or verification codes;
  • Your Social Security number or taxpayer identification number;
  • Full bank-account or payment-card numbers;
  • A photograph of your government-issued identification;
  • Your account-recovery information;
  • Other sensitive information not reasonably necessary for the transaction.
Submit identity, tax, bank, and payment information only through a secure Mercado Sales or authorized payment-provider page.
Mercado Sales does not currently provide prepaid shipping labels. A person claiming that you must pay Mercado Sales privately to receive a label may be attempting fraud.

Shopping Safely

Before purchasing:
  • Read the complete title, description, condition, return terms, and shipping information.
  • Examine every photograph carefully.
  • Review the seller’s ratings and transaction history.
  • Confirm the brand, model, size, measurements, specifications, and included accessories.
  • Ask questions through Mercado Sales before paying.
  • Be cautious of prices that appear unrealistically low.
  • Never assume that a branded or expensive item is authentic based only on its price, title, or photographs.
When possible, a credit card may provide additional dispute protections, but all payments must be completed using a payment method supported at Mercado Sales checkout.

Branded and Luxury Products

Counterfeit, replica, unauthorized, or falsely branded products are prohibited.
When purchasing a branded or luxury item:
  • Review labels, serial numbers, date codes, style numbers, materials, and identifying details.
  • Request available proof of purchase or authenticity documentation.
  • Compare the item with reliable information from the manufacturer.
  • Carefully review the seller’s description of its condition and origin.
  • Report suspicious branding or authenticity claims before purchasing.
Mercado Sales does not independently authenticate or guarantee every branded or luxury item unless a specific authentication service or guarantee is expressly stated in the individual listing.

Electronics and Mobile Devices

Before completing a transaction involving electronics:
  • Confirm the exact model, storage capacity, carrier compatibility, and included accessories.
  • Ask whether the device has been repaired, modified, financed, locked, or reported lost or stolen.
  • Check an available IMEI, serial number, or activation status through the manufacturer or carrier when appropriate.
  • Inspect and test the item before accepting or rating the transaction.
  • Do not purchase a device that appears activation-locked or reported stolen.
Never attempt to access another person’s accounts or personal information stored on a device.

Shipping Safety

Mercado Sales-owned products and independent-seller products may be shipped through USPS, UPS, or FedEx within the contiguous United States.
Independent sellers must:
  • Purchase their own shipping label;
  • Enter valid USPS, UPS, or FedEx tracking within 48 hours after payment is confirmed;
  • Ship only to the address shown in the Mercado Sales transaction;
  • Use tracking corresponding to the actual order;
  • Obtain a carrier acceptance scan;
  • Package the item securely.
Buyers and sellers should monitor official carrier tracking. Do not rely solely on a screenshot or tracking link provided in a message.

Inspect Orders Before Completion

After delivery:
  • Confirm that the package and shipping label match your order.
  • Photograph visible package damage before opening it.
  • Inspect and test the item promptly.
  • Keep all packaging until you are satisfied that the order is correct.
  • Do not rate, accept, alter, repair, use, or discard the item if you intend to report a problem.
A buyer must report an eligible problem within 72 hours after carrier-confirmed delivery and before accepting, rating, or otherwise completing the transaction.

Local Pickup Safety

When Mercado Sales authorizes local pickup:
  • Follow the pickup instructions provided with the order.
  • Meet during the confirmed appointment time.
  • Use a safe, well-lit location.
  • Tell a trusted person where you are going.
  • Bring only the information or identification required for pickup.
  • Do not make an off-platform payment.
  • Do not change the pickup location without confirmation.
If you feel unsafe, leave the area and contact Mercado Sales. Call 911 if there is an immediate danger.

Common Warning Signs

Stop and contact Mercado Sales if someone:
  • Requests off-platform payment or communication;
  • Pressures you to act immediately;
  • Asks you to rate an item before receiving it;
  • Claims an overpayment and requests money back;
  • Sends an unexpected payment link or QR code;
  • Requests your password or verification code;
  • Offers to pay more than the listed price for an unusual reason;
  • Uses unrelated, recycled, or unverifiable tracking;
  • Refuses to provide reasonable item information;
  • Claims to represent Mercado Sales but contacts you from an unrelated address or account.

Reporting Fraud or Safety Concerns

Report suspected fraud, prohibited items, prohibited conduct, unauthorized charges, account access, or safety concerns to Mercado Sales immediately.
Include:
  • Your account email or username;
  • The relevant order or listing number;
  • A description of what happened;
  • Relevant messages, photographs, receipts, and tracking information;
  • The date and time of the activity.
Do not submit knowingly false reports or altered evidence.
If you disclosed financial information or sent money to a suspected scammer, contact your bank or payment-card issuer immediately. If your account may be compromised, change your password and secure the connected email account.
Fraud may also be reported to the Federal Trade Commission or the FBI’s Internet Crime Complaint Center. Contact local law enforcement when appropriate. Call 911 if anyone is in immediate danger.

If you suspect that you may a victim of fraud or other criminal activity, please call us at (888) 325-2168 or report your suspicions to law enforcement.

Contact Mercado Sales

Mercado Sales may restrict an account, hold a payout, remove a listing, cancel a transaction, or take other appropriate action while investigating a safety or fraud report.