Effective Date: August 15, 2024

At MercadoSales.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the process for returns, refunds, and exchanges for items purchased through our website.

1. Returns

a. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging, with all tags and labels attached.
  • Returned within 30 days of purchase.

b. Non-Returnable Items

Certain items are non-returnable, including:

  • Downloadable software products.
  • Gift cards.
  • Perishable goods.
  • Items marked as final sale.

c. Return Process

  1. Request a Return: To initiate a return, please contact our customer service team at [Insert Contact Email] with your order number and reason for return.
  2. Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
  3. Return Address: Ship your return to the following address: MercadoSales.com
    Returns Department
    [Insert Address]
    San Antonio, TX, USA
  4. Inspection: Once we receive your item, we will inspect it and notify you of the status of your return.

2. Refunds

a. Refund Process

  • Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Processing Time: Refunds typically take 5-10 business days to process, depending on your payment provider.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, items returned after 30 days).

b. Non-Refundable Items

  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

3. Exchanges

a. Eligibility for Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@mercadosales.com.

b. Exchange Process

  1. Request an Exchange: Email our customer service team with your order number and details of the defective or damaged item.
  2. Shipping Instructions: We will provide you with instructions on how to send your item back.
  3. Processing: Once we receive the item and confirm the defect or damage, we will ship the replacement item to you.

4. Cancellations

a. Order Cancellations

  • Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. Contact our customer service team immediately to cancel your order.
  • After Shipment: If your order has already been shipped, it cannot be canceled, but you may return it following the steps outlined in our return policy.

5. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

MercadoSales.com
San Antonio, Texas, USA
Email: contact@mercadosales.com