Delivery Information
Shipping Information
At Mercado Sales LLC, we are committed to delivering your orders safely and efficiently within the continental United States.
Processing Time
Orders are generally processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Areas
We currently ship within the continental United States only.
We do not currently ship to Alaska, Puerto Rico, or international destinations.
Delivery Time
Available shipping options and estimated delivery times will be displayed at checkout.
Delivery times are estimates and may vary depending on your location, carrier delays, weather, or other circumstances beyond our control.
Shipping Rates
Most items include free shipping.
If an item does not qualify for free shipping, the applicable shipping cost will be clearly displayed on the product page and during checkout before the order is completed.
Order Tracking
Once your order ships, you will receive an email containing the tracking information, when available.
You can use the tracking information provided to monitor your shipment through the applicable shipping carrier.
Damaged or Lost Packages
If your order arrives damaged or there is an issue with your delivery, please contact us as soon as possible at support@mercadosales.com and provide relevant details and photographs when applicable.
If a package is lost during transit, we will work with the applicable shipping carrier to investigate and resolve the issue.
Return & Refund Policy
At Mercado Sales LLC, we want you to be satisfied with your purchase. If there is a problem with an item you received, you may request a return and refund subject to the conditions below.
Return Period
Customers may request a return and refund within 30 days after receiving the item if there is something wrong with the item.
Any return request must be submitted within this 30-day period.
Return Shipping
Unless otherwise specified, the buyer is responsible for return shipping costs.
Returned items should be shipped using a valid tracking number.
Condition of Returned Items
Items must be returned in the same condition in which they were received.
New items should be returned unused, unopened, and with all original packaging.
Used or open-box items must be returned in the condition described in the original product listing.
Items that have been damaged, altered, or are missing parts may not qualify for a refund.
Refunds
Refunds will be issued to the original payment method after the returned item has been received and inspected.
Original shipping costs are generally non-refundable, except where the return is due to our error or otherwise qualifies for a refund under the applicable policy.
Non-Returnable Items
Certain items may not be eligible for return due to their nature, condition, hygiene, or safety requirements.
Products specifically marked as “Final Sale” or “Not Returnable” in the listing may not be eligible for return.
If your return request is approved, we will provide you with the applicable return instructions and return shipping address.
Contact Us
For questions regarding shipping, returns, or refunds, please contact:
support@mercadosales.com
