Delivery Information
Shipping Information
At Mercado Sales LLC, we are committed to delivering your orders quickly and safely via USPS only within the continental United States.
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⏳ Processing Time
Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
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🚚 Shipping Areas
We currently ship within the continental United States only.
We do not ship to Alaska, Puerto Rico, or international destinations.
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🚚 Delivery Time
Standard Shipping (3–6 business days) – via USPS.
Expedited Shipping (2–3 business days) – available at checkout for an additional fee.
> Delivery times are estimates and may vary depending on your location or USPS delays.
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💲 Shipping Rates
FREE Shipping on all orders of $50 or more (before tax).
A flat rate of $7 applies to orders under $50.
Local Pick-Up is FREE in San Antonio, TX (ZIP 78251) by appointment.
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🔎 Order Tracking
Once your order ships, you will receive an email with a tracking number.
You can track your shipment directly on the USPS website.
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❗ Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours with photos of the package and product.
If your package is lost during transit, we will work with USPS to resolve the issue.
Return Policy
Return & Refund Policy
At Mercado Sales LLC, we want you to be fully satisfied with your purchase. If you are not completely happy, you may return your item under the following conditions:
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⏳ Return Period
Returns are accepted within 30 days from the date of delivery.
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📦 Return Shipping
The buyer is responsible for return shipping costs.
Returned items must be shipped back with a valid tracking number.
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✅ Condition of Returned Items
Items must be returned in the same condition they were received.
New items must be returned unused, unopened, and with all original packaging.
Used or open-box items must be returned in the exact condition listed in the product description.
Items that are damaged, altered, or missing parts may not qualify for a refund.
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💲 Refunds
Refunds will be issued to the original payment method once the returned item is received and inspected.
Original shipping costs are non-refundable (except in cases where the return is due to our error).
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🚫 Non-Returnable Items
For hygiene and safety reasons, certain items (e.g., personal care products, opened electronics, food items) may not be eligible for return.
Any product specifically marked as “Final Sale” or “Not Returnable” in the listing cannot be returned.
We will provide you with return instructions and the return shipping address.
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Contact Us
✉ support@mercadosales.com
